Really liked the product and bought for me and my girlfriend; unfortunately, one of the magnets on the bracelets broke. I contacted customer service, and the owner personally responded to me and sent me new bracelets free of charge. I will definitely buy again and impressed with the customer service!
Thank you so much for your kind words! We are so happy to hear you and your girlfriend are enjoying the bracelets. We truly appreciate your understanding, and we're always here to help. Looking forward to your next purchase! ❤️
We had a magnet fall off one of our bracelets. Once we let Martiny know of our issue she promptly made arrangements to get us new bracelets. They arrived yesterday and are beautiful. Thank you so much for caring for your clients!
Thank you for sharing your experience, Mark. While we strive to provide high-quality products, wear and tear can occasionally occur. We're glad to hear that Martiny and our team promptly arranged for new bracelets to be sent to you, and we're thrilled that they arrived and are beautiful. Ensuring our clients are taken care of is very important to us, and we appreciate your kind words. Thank you for your support!
The bracelet is beautiful. I was a little worried by the fit as I couldn't get it down my wrist at first. Once I figured out how to adjust it though I haven't had any issues. I do wish the magnet was slightly stronger as it's very easy to disconnect them, but it's still a very cute gift that my partner loves. Martiny was very responsive in emails when I asked about shipping times and even sent a video showing how to adjust the bracelet when I asked about that.
Hi Nick, I am very grateful for your review. It was my pleasure exchanging emails with you and helping you and your loved one. About the magnets - we actually made them less strong in last year than they used to be before because they were super hard to disconnect. I guess it is time to look into the magnets again! Thank you for your feedback and have a wonderful time with your partner