Refund policy

Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, you must contact us by email at support@magneticcouplesbracelets.com. This is the only accepted method for starting a return request. When your return request is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Before approving a return request, we may ask you to provide clear photos or a short video of the item and its packaging for verification purposes. This helps us confirm eligibility and process returns more efficiently.

The cost of return shipping is the sole responsibility of the customer. We do not offer prepaid return shipping labels. Original shipping costs are non-refundable.

After shipping the return package, please email the return tracking number to our customer service email on the same day. It's better to use the shipping method providing tracking information, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.

Expedited shipping cost
If you selected expedited shipping at checkout and later decide to return your item, the expedited shipping fee is non-refundable. Only the product cost may be refunded if the return is approved.

Promotional Orders
If your order includes a promotional offer, such as ''30% Off on 2nd Pair'' and you decide to return only part of the order, the promotion will be cancelled. Any items kept from the order will then be charged at their original full price, and the refund amount will be adjusted accordingly. 

This policy does not apply to orders where a discount code was applied to the entire purchase, such as site-wide or order-wide discount codes. In such cases, the refund will be calculated based on the discounted price actually paid.

Failed Delivery, Unclaimed Packages & Incorrect Address
Please ensure that your shipping address is accurate and complete when placing your order.

If a package failed due to an incorrect or incomplete address or because it was not picked up by the recipient, these circumstances are outside of our control and the order is not eligible for a refund.

If this occurs, please contact us as soon as possible at support@magneticcouplesbracelets.com so we can assist you.

In such cases, we may offer a replacement shipment or store credit at our discretion. If a replacement shipment or store credit results in additional costs, these costs may be deducted or charged accordingly. Any such additional costs are non-refundable.

Additionally, orders that cannot be cancelled after processing has begun are also not eligible for a refund. For full details regarding order processing, address accuracy, and cancellations, please refer to our Shipping Policy.

Customs, Duties & Taxes
Customers are solely responsible for any customs duties, taxes, or import fees charged by their country. Refusal to pay these fees or failure to clear customs does not qualify the order for a refund.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. When contacting us, please include clear photos or a short video of the item and its packaging, as this helps us assess the situation and resolve it as quickly as possible.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Items returned without authorization will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Digital Products Refunds
Our digital products include, but are not limited to, Love Cards, downloadable guides, manuals, digital card games, and access to the Conscious Love Support System, including any related Skool community access, private resources, support materials, guided content, or other digital features made available as part of a bundled purchase.

Digital products are non-tangible goods. Due to the immediate access provided after purchase, all digital product sales are final and non-refundable once the product has been delivered, activated, emailed, invited, downloaded, or otherwise made accessible.

By purchasing any digital product from Magnetic Couples Bracelets, you acknowledge and agree to this policy.

Bundled Products Including Conscious Love Support System
Certain products sold on our website may include both a physical product and access to the Conscious Love Support System.

For bundled products that include the Conscious Love Support System, $27 of the total purchase price is allocated to the Conscious Love Support System portion of the order, unless otherwise stated on the product page, at checkout, or in another applicable policy.

Once access to the Conscious Love Support System has been delivered, activated, emailed, invited, or otherwise made available, that portion is considered delivered and is non-refundable.

If an eligible return of the physical product is approved, the refundable amount will exclude the $27 allocated to the Conscious Love Support System if access has been provided.

Email Delivery & Customer Responsibility
Digital products are delivered electronically to the email address provided at checkout or made available via a digital access link, account invitation, or private community access.

Customers are solely responsible for providing a valid and accurate email address when purchasing digital products. Magnetic Couples Bracelets is not responsible for non-delivery caused by an incorrect, incomplete, or misspelled email address entered by the customer.

If you do not receive access to your digital product due to an email delivery issue, please contact us at support@magneticcouplesbracelets.com within 24 hours of purchase so we can assist you and re-send access once the correct email address has been confirmed.

Failure to receive a digital product due to an incorrect email address does not qualify the order for a refund.

Limited Refund Exceptions
Refund requests may be considered only in the following limited circumstances:

1. Non-delivery due to a verified technical issue
If access to the digital product cannot be provided due to a verified technical error on our side and we are unable to resolve the issue within a reasonable period, a refund may be issued at our discretion.

2. Product materially not as described
If the digital product you received is materially different from its description on our website, you must contact us within 24 hours of purchase and provide clear evidence of the issue.

Refunds will not be issued for dissatisfaction based on personal expectations, preferences, or subjective interpretation.

Additional Conditions
Refunds will not be issued for issues caused by customer error, including but not limited to an incorrect or incomplete email address, device limitations, software incompatibility, or problems caused by third-party providers or applications.

Once access to the digital product has been successfully provided, the product is considered delivered and no refund will be issued.

Refund requests submitted more than 24 hours after purchase will not be accepted.

Refund requests that conflict with our Terms of Service, Privacy Policy, or other store policies will not be honored.